Already using the app? The fastest route is the Support page
inside Store Shift in your Shopify admin. Tickets opened there carry your store details and
migration history, so we can look at the actual run instead of asking you for it — and you can
reply to us right there.
Send us a message
Other ways to reach us
| Topic | Where |
|---|---|
| Support with a migration | Support page inside the app, or support@webnday.com |
| Billing and refunds | support@webnday.com — please read the refund policy first |
| Privacy, data access or deletion | support@webnday.com — see the privacy policy |
| Security disclosure | support@webnday.com — please report privately and give us time to fix it |
Response times
We answer during normal business days. Most messages get a reply within one business day; Pro and Enterprise plans are prioritised. These are targets, not guarantees.
Before you write about a failed migration
Including these makes it much faster for us to help:
- Your Shopify store domain.
- The migration number (shown at the top of the migration page).
- The exact error text from the Activity log or the failed-items list.
- Whether your WooCommerce store is publicly reachable over HTTPS.
You can also download a full report of any migration from the migration page — attach it and we can usually tell you what happened without any back and forth.